Customer Service

The product detail page will indicate if warranty is provided.

In most cases, a 3-month warranty is provided under the Stiba warranty conditions. (See www.stiba.nl) (This Stiba warranty includes, among other things, replacement with the same type of part.)

If a part unexpectedly becomes defective, please contact us by email and clearly state the complaint and your invoice number. (For electronic parts, a diagnostics report should be included.)

You can make payment with us using iDeal, debit card, or cash. (We do not accept credit cards)

Orders that can be shipped with the carrier will be delivered within 1 to 2 working days if the order is placed before 4:45 PM.

If the parts are delivered through our own delivery service, the delivery day will depend on the time of ordering. We personally deliver the parts to you on Tuesday and Thursday with multiple drivers. You will be informed in advance about the estimated time of delivery.

On the day of shipment of the part, around 6:00 PM, you will receive a tracking link from the carrier, which allows you to track the package and usually provides a delivery time window. (You can start tracking the package from the day after the order)

On weekdays, we are open from 8:00 AM to 12:00 PM and 1:00 PM to 6:00 PM, and on Saturdays from 8:00 AM to 1:00 PM.

We can retrieve the original part number based on the chassis/VIN number, ensuring that the part is suitable for your car.

You can find it on the vehicle registration certificate/card, and for recent cars, you can also find the number in the bottom left corner of the windshield (driver's side). The identification number consists of 17 characters.

Here are some examples of brands we deal with and their chassis numbers begin with:
 

• Renault/Peugeot/Citroën: VF...
• Fiat: ZFA...
• Alfa Romeo: ZAR...
• Lancia: ZLA...

Left is the driver's side, and right is the passenger's side.

Sheet metal and body parts:

A1: Like new, no rust or damage (looks new after cleaning);
A2: Lightly damaged without rust, acceptable for installation on older cars, for new cars, a minor amount of putty and a paint touch-up may be needed;
A3: Damaged without rust, dent repair, putty, and paintwork are necessary, with a maximum repair time of 1 hour;
A4: Damaged without rust, dent repair, putty, and paintwork are necessary, with a repair time exceeding 1 hour but not more than 2 hours;
A5: Damages have been repaired;
B1 to 4: Same as A1 to A4, but with superficial brush rust;
C1 to 4: Same as A1 to A4, but with rust, no visible holes;
D1 to 4: Same as A1 to A4, but with holes caused by rust;
R1 to 4: Same as A1 to A4, scratches, rust, and/or holes have been repaired;
X: Classification is missing or not quality-checked.

Original Equipment Parts - OE parts - are original parts that come from a supplier to the manufacturer that designs and produces parts. The numbers of these manufacturers are commonly referred to as OE numbers.